Why use a total success training manual? You will find a training manual is an invaluable resource when it’s part of your job to carry out staff training but you […]
Read MoreDealing with Complaints – Customer Service Training
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreNewsletter Sales/Telesales – Designing a Sales Contact Strategy That Gets Results
“Give me someone of average ability with a burning desire and I will give you a winner in return; every time” Andrew Carnegie In today’s challenging times highly productive and […]
Read MoreControlling the Call – Telephone Skills Training Newsletter
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreMethods of Overcoming Resistance
15 STRATEGIES FOR DEALING WITH RESISTANCE 1. Do something! The worst that can happen is that the customer remains unconvinced and you lose a sale, a lost sale is guaranteed […]
Read MoreHandling Objections
Objection Handling Objections are strange things. On one hand we think that we don’t like them – we may even be afraid of them. Their very name can make us […]
Read MoreTips and Techniques for Sales Presentations
Our presentation courses are planned to significantly improve presentation skills to allow delegates of all levels to be able to make powerful presentations. The presentation seminars that we provide are […]
Read MoreSuccessful Telesales
This is a valuable foundation course that is highly structured, interactive and focuses on bringing out the best of our delegates in a supportive environment. Most people possess the ability […]
Read MoreEffective Negotiating Skills
What is negotiation? Let’s begin with a definition of negotiation. Not a dictionary definition because this comes from the practice of negotiation, not the theory: Negotiation is the process by […]
Read MoreNegotiating with difficult people
Wise Words (an extract from ‘What they don’t teach you at Harvard Business School’ by Mark McCormack) Acting rather than reacting allows you really to use what you have learned. […]
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