Why use a total success training manual? You will find a training manual is an invaluable resource when it’s part of your job to carry out staff training but you […]
Read MoreTelephone Skills Training Course Podcasts
In addition to our training courses we have also produced a series of podcasts which allow you to discover first hand how effective our training is. These podcasts are short snippets […]
Read MoreDealing with Complaints – Customer Service Training
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreControlling the Call – Telephone Skills Training Newsletter
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreCustomer Service Training information – Customer Care during the Christmas period
If you or your staff have to deal with customers both face to face or over the telephone then effective Customer Care training is essential in enabling you to develop […]
Read MoreTelephone Selling Training Course – How to open the telephone call effectively
Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is […]
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