Mediation skills are vital today. Our CPD accredited mediating and managing conflict courses are designed to help the mediator to successfully manage workplace conflict. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. The focus of a mediation meeting is to reach a common sense settlement agreeable to both parties in a case.

How We Will Organise The Live Remote Course:

It couldn’t be easier as we take care of the whole process from start to finish.

The course will contain the same content as the face to face training but will start at 9.45 and finish at 3.30 (with 30 minutes for lunch)

1. Book the course you require online
2. We will send out the course materials including downloadable course manual, all of the course materials, a pre-course briefing form
3. We will start log-ins 15 minutes prior to the course start to allow everyone to connect
4. All delegates will complete the pre-prepared course activities that we will use during the course
5. Our virtual courses are very interactive to keep delegate’s attention throughout
6. All delegates will complete a Post-course action plan that can be reviewed their managers after the course.