Calendar of Events
M Mon
T Tue
W Wed
T Thu
F Fri
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S Sun
4 events,
Complaint Handling – 1 Day
Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Dealing With Difficult People – 1 day
Dealing With Difficult People – 1 day
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Interviewing Skills – 1 day
Interviewing Skills – 1 day
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
2 events,
Time Management – 1 day
Time Management – 1 day
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Coaching for Managers – 1 day
Coaching for Managers – 1 day
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
3 events,
Interview skills for the interviewee
Interview skills for the interviewee
The aim of this one-day course is teach delegates the tips, techniques, strategies and the art of the successful recruitment interview and how to be the perfect interviewee for the role. Course aims and objectives for interviewees To enable delegates to evaluate the most effective ways of responding to questions To enable delegates to prepare […]
Mediation Skills 1 day
Mediation Skills 1 day
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
Stress Management – 1 day
Stress Management – 1 day
Our courses have a proven track record in stress reduction and managing stress at work.
2 events,
Leadership and Team Building – 1 day
Leadership and Team Building – 1 day
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Introduction to Selling – 1 day
Introduction to Selling – 1 day
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
2 events,
Performance Management – 1 Day
Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Assertiveness and Managing Conflict – 1 day
Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
0 events,
0 events,
3 events,
Presentation Skills 2 day
Excellent presentation skills give you a platform to demonstrate your sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. Our objective over the two days is to teach you the skills and techniques that will give you both the confidence and competence to enjoy making presentations in all situations. We will be giving action points to sharpen your image; reduce nerves; allow you to appear both confident and competent and increase your credibility in the eyes of colleagues and clients.
Disciplinary Procedures – 1 day
Disciplinary Procedures – 1 day
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
Advanced Presentation Skills – 1 day
Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
3 events,
Negotiation Skills – 1 day
Negotiation Skills – 1 day
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
High Impact Writing Skills – 1 day training course
High Impact Writing Skills – 1 day training course
This high impact writing course focuses on the effect effective writing can make on performance and productivity at work. Although effective writing is an important part of the modern business, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their composition, structure and writing skills. This course […]
3 events,
The New Manager – 2 day
If you are on your way to becoming a new manager or would like to learn the fundamentals of how to become a better manager then this will be the ideal course for you.
Letter and Report Writing – 1 day
Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
Managing Meetings
Managing Meetings
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and […]
2 events,
Dealing With Difficult People – 1 day
Dealing With Difficult People – 1 day
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
1 event,
Assertiveness Skills – 1 day
Assertiveness Skills – 1 day
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
0 events,
0 events,
1 event,
Stress Management – 1 day
Stress Management – 1 day
Our courses have a proven track record in stress reduction and managing stress at work.
3 events,
Introduction to Selling – 1 day
Introduction to Selling – 1 day
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Assertiveness and Managing Conflict – 1 day
Assertiveness and Managing Conflict – 1 day
This course will allow delegates to develop confidence and self-esteem so that their opinions will no longer go un-noticed in the workplace.
Time Management – 1 day
Time Management – 1 day
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
2 events,
Performance Management – 1 Day
Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Appraisal Skills – 1 day
Appraisal Skills – 1 day
This one-day appraisal course will teach delegates how to raise the motivation of employees and improve performance through setting objectives; giving effective feedback and praise.
0 events,
2 events,
Introduction to Selling – 1 day
Introduction to Selling – 1 day
Most people possess the ability to sell and negotiate and our trainers use their 20 years of selling and training experience to increase the confidence and competence of potential sales ‘superstars’.
Coaching for Managers – 1 day
Coaching for Managers – 1 day
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
0 events,
0 events,
1 event,
Letter and Report Writing – 1 day
Letter and Report Writing – 1 day
Our letter writing course will allow delegates to gain useful letter writing tools, tips and techniques and also includes constructive letter and report templates.
2 events,
Advanced Presentation Skills – 1 day
Advanced Presentation Skills – 1 day
This course is designed to help those who have some experience of making presentations to strengthen their existing skills to create a more professional impact.
Managing Meetings
Managing Meetings
People at all levels of an organisation have to run meetings and they have responsibility for making the best use not only of their own time but that of the other participants too. That means learning more than just excellent meeting technique. It means involving and focusing the group, using the power of persuasion and […]
2 events,
Training the Trainer – 2 day
This course will also benefit those who have become Training Managers and wish to know the fundamentals of developing organisational training programmes focusing on implementing training policy and improving staff competency levels.
Negotiation Skills – 1 day
Negotiation Skills – 1 day
Our Negotiation Training courses are designed to deliver vital negotiation skills, tips and techniques to delegates who need new and different methods to improve and enhance their overall results when negotiating with colleagues, staff members or clients.
2 events,
Managing the Difficult Conversation
Managing the Difficult Conversation
This course is ideal for managers who need better techniques to ‘handle challenging situation’ or ‘deal with the difficult conversation’. It is packed with many practical tips and techniques and help managers manage all difficult situations confidently and competently.
2 events,
Presentation Skills 1 day
Presentation Skills 1 day
Excellent presentation skills using PowerPoint will give you a platform to demonstrate your communication skills, influencing abilities and promotion potential.
Disciplinary Procedures – 1 day
Disciplinary Procedures – 1 day
Our one-day ‘Correcting Poor Performance and Disciplinary Procedures Course’ addresses the problem that, in a recent survey showed that 75% of UK managers were unaware of the correct procedures for how to discipline employees effectively.
0 events,
0 events,
3 events,
Complaint Handling – 1 Day
Complaint Handling – 1 Day
This training programme is designed for professionals who have to respond to customer complaints. The focus is to instil an ethos of ‘looking after the needs of the customer’ whilst maintaining the objectives and core values and of the organisation.
Dealing With Difficult People – 1 day
Dealing With Difficult People – 1 day
This course will cover mediation and will show delegates how valuable managing and mediating conflict is when managing or handling difficult staff/employees
Interviewing Skills – 1 day
Interviewing Skills – 1 day
Our one-day interviewing skills course is tailored for delegates who would like to gain better interviewing skills and learn how to conduct successful interviews for choosing the right employee(s).
3 events,
Time Management – 1 day
Time Management – 1 day
Time management is a crucial factor in work and our time management courses are created to ensure that delegates can make their time keeping as efficient and effective as possible.
Assertiveness Skills – 1 day
Assertiveness Skills – 1 day
Assertiveness training will provide delegates with effective tactics to build courage and defy work bullies.
Coaching for Managers – 1 day
Coaching for Managers – 1 day
Our ‘Coaching for Managers’ one-day course will show delegates tried and tested methods about 1-2-1 training; executive coaching and how to develop people in order to improve productivity and motivation.
2 events,
Mediation Skills 1 day
Mediation Skills 1 day
The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance.
Stress Management – 1 day
Stress Management – 1 day
Our courses have a proven track record in stress reduction and managing stress at work.
2 events,
Leadership and Team Building – 1 day
Leadership and Team Building – 1 day
Our Leadership and Teambuilding training courses are designed to improve leadership skills and allow our delegates to be able to lead successful and high performing teams.
Time Management with Microsoft Outlook – 1 day
Time Management with Microsoft Outlook – 1 day
In this training course, as well as learning how to use Outlook as a tool to manage your tasks, calendar, meetings, delegations, contacts and emails, we will also introduce you to some of the new features of Outlook 2010. Full Course Details
2 events,
Performance Management – 1 Day
Performance Management – 1 Day
One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. Full Course Details
Training the Trainer – 1 day
Training the Trainer – 1 day
This one-day course is essential if you have just been promoted to a training or coaching role or you wish to refresh your training skills.
0 events,
0 events,
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