All our open courses can be trained as live, virtual, remote courses via Zoom and also Face to Face workshops in London. Please click on the link to view our course schedule and calendar. 

Course Price:

Live remote courses via Zoom: £295 + VAT per person.

Face to Face workshops: £395 + VAT per person

Saturday workshops: £495+ VAT per person (please see our course calendar or call to check dates)

This Performance management training course has been developed for managers, team leaders and supervisors.  We have designed it to be practical in its focus rather than a purely theoretical course. Its practical aspects will enable managers to:

  • Enable them to be competent at setting goals, standards and objectives, both for the team and individuals
  • Handle difficult situations and be able to deal with awkward employees
  • Motivate staff through good communication skills

One of the main responsibilities of the modern manager is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. The ability to give constructive, positive feedback to colleagues in a way which enables them to do their job better is one of the real skills in ‘people management’. Skills needed are communication, assertiveness and the ability to build rapport. This session will allow the group to practice these skills in ‘real situations’ and evaluate their own personal strengths and weaknesses.

Performance Management Course Agenda

Morning

  • Defining performance problems and problem employees
  • Effective action plans
  • Essential follow-up and keeping the employee on track
  • How to give positive criticism and feedback
  • Motivation theory and practice
  • Motivating the demotivated employee to perform

Afternoon

  • Using the praise/criticism quadrant for timely and constructive feedback
  • Using praise as a catalyst for future excellence
  • How to motivate in a fun way
  • How to deliver bad news
  • Effective communication to overcoming conflict
  • Assessing the current state of motivation within your team
  • Smart goal setting and how to follow-up
  • Setting standards and follow up

Course Dates

View Calendar

Who will benefit from the course?

One of your main responsibilities, as a manager or supervisor, is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. The subjects covered will include:

  • Analysing your leadership style
  • Team development issues
  • Are you a leader or a manager?
  • Essential management skills
  • Setting standards and follow up
  • Developing your own leadership development strategy
  • Motivation theory and practice
  • Managing conflict
  • Appraisal/development skills
  • Analysing training needs
  • Decision making
  • Creating a team identity
  • Pre-empting conflict

Training methods

The focus of the training is to develop the both managers and supervisors on the challengeshey face every day, to maximise on current strengths and develop good working practices. Each delegate will receive a workbook that contains all course materials and exercises. Proposed methods of training will include:

  • Group discussion.
  • Communication skills role-plays covering:
  • Reviewing performance and behaviour
  • Giving feedback
  • Video scenarios with discussion.
  • Action planning.

Why choose Total Success for your training?

  • our lead trainers have over 18 years experience in training
  • a maximum of 8 delegates means more time spent on individual needs
  • we guarantee to run the course and will never cancel at the last moment
  • free subscription to our monthly training newsletter

All open courses are trained in Central London

Each delegate receives a comprehensive training workbook that doubles as an open course manual. Courses run from 9.30-5.30 with lunch and refreshments provided.

In-Company Courses

Total Success have developed a series of in-house training modules. These are designed so that an organisation can pick the training which is more applicable to its own needs and budget. Please call us to discuss your specific requirements.

Related information

Online courses from £30.00

Total Success Training Ltd have teamed up with the UK’s leading online training providers to bring you the very best in online training!

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.   Virtual College, also founded in 1995, is one of the leading providers of e-learning in the UK and have provided online courses to individuals and companies across the world, breaking down the boundaries of traditional learning to deliver cost reducing, time efficient training.  Together we endeavor to bring you the very best in online training! Click HERE for more online courses

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